Frequently Asked Questions

All ShadowGrid engagements are scoped around clear outcomes. We look at your environment, goals, and risk, then shape a project or support plan that fits. Pricing depends on depth, number of systems, and urgency. After a short conversation, you get a written estimate so you know what to expect before we start.

Managed service providers focus on day to day IT operations such as tickets, patching, and user support. ShadowGrid focuses on design, security, and resilience. We build and test the systems your IT team or MSP operates, and we are often brought in to harden environments, validate controls, or support audits and incidents.

A discovery call is a short conversation where we learn about your current environment, recent issues, and what prompted you to reach out. We will ask a few targeted questions, explain how we typically work with organizations like yours, and then recommend a specific first step such as a cyber health check, cloud review, or incident readiness assessment.

Most small and growing businesses start with a focused cyber health check. We look at your core systems, cloud accounts, and network, then highlight the most important fixes in plain language. You get a prioritized list of actions that reduce risk without forcing major changes on day one.

Yes. We support agencies and contractors that need to align with guidance such as NIST 800 171, NIST 800 53, CMMC, and state or local requirements. We help identify gaps, prepare evidence, support cyber insurance or grant questions, and build continuity and COOP plans that match the mission.

ShadowGuard Elite is our private client service for executives, public facing professionals, and families. We reduce online exposure, harden home networks and personal devices, prepare safer travel profiles, and provide ongoing support for people whose personal and digital lives attract more attention and risk.

Yes. We provide incident response support whether you are just noticing something strange, in the middle of an active incident, or dealing with the aftermath. We can help with containment, investigation, and recovery, and we work with your internal team or IT provider to move quickly.

Yes. Many of our incident response engagements come from organizations we have never worked with before. We can step in to help stabilize the situation, coordinate with your IT or MSP, and investigate what happened. After the incident, we can also help you strengthen your environment so the same thing is less likely to happen again.

We provide investigative support to help you understand how an incident occurred, what systems or accounts were accessed, and what data may have been affected. Where appropriate, we use forensic techniques and logging to reconstruct attacker activity and provide clear, written findings that you can share with stakeholders, insurance, or legal counsel.

Yes. We specialize in hybrid environments across AWS, Azure, and on premises infrastructure. We review configurations, identity and access, network paths, and logging so that your security controls make sense across the whole environment, not just one part of it.

Yes. We create and refine security policies, standards, and procedures that match how you actually work. These can be aligned with frameworks such as NIST, ISO 27001, HIPAA, or SOC 2, and are written in language your team can understand and follow rather than generic filler.

We offer light weight retainers for periodic reviews, security and compliance check ins, and VIP privacy support. Retainer clients have easier access to advice and faster response if something goes wrong, while still keeping internal ownership of day to day IT operations.

Yes. Protecting sensitive information is a core part of the work. We are happy to sign a mutual NDA before diving into details, and we follow strict practices for limiting access to data, using secure transfer methods, and removing client information when it is no longer needed.

ShadowGrid Solutions maintains professional and cyber liability coverage. We can provide proof of insurance and complete vendor onboarding forms as needed so you can meet client or agency procurement requirements.

Timelines vary by scope and how quickly we can coordinate with your team. Many small business assessments and focused projects finish within two to six weeks. Larger compliance readiness or transformation efforts can take several months. During scoping, we will give you a realistic timeline so you can plan around it.

Yes. Passing an audit is not the finish line. We help clients stay secure afterward by validating that controls still work, running periodic tests, and updating documentation and configurations as your environment and the threat landscape change.

The easiest way to start is to schedule a short call or send a message through the contact form. Share a little about your environment and what has you concerned. From there we can recommend a clear first step and outline what working together would look like.