Frequently Asked Questions
Answers to common questions about our services, diagnostics, compliance timelines, and VIP support.
FAQs
We publish “starting at” ranges to be transparent, and then tailor the final quote after discovery. Key factors include:
- Scope & complexity — users, devices, locations, cloud footprint, critical apps
- Coverage level / SLA — monitoring depth, response times, on-call commitments
- Compliance frameworks — e.g., CMMC, NIST 800-171, HIPAA, SOC 2 evidence requirements
- Risk profile — industry, data sensitivity, threat landscape
- On-site needs — travel, facility walkthroughs, physical control testing
- Existing stack — SIEM/MDR integrations, tool licensing, vendor overlap
- Timeline — expedited deliverables or after-hours windows
You’ll get a clear, tailored quote after the discovery call aligned to your environment and goals.
Most SMBs can become audit-ready within 30–90 days, depending on current security posture and documentation maturity. Larger or more regulated organizations may require additional time.
No. We complement your Managed Service Provider by focusing on advanced cybersecurity and compliance. We work side-by-side with MSPs to cover gaps without disrupting your existing IT operations.
Our diagnostic includes a baseline risk assessment, external vulnerability scan, review of core policies, and a summary roadmap report. It gives you a clear picture of where you stand and what to prioritize.
ShadowGuard Elite clients benefit from strict NDAs, minimal data collection, hardened communications, and coordination with existing security teams. We reduce digital footprints and implement family-level protections.
Timelines vary by framework. CMMC assessments may take 6–12 months depending on readiness. NIST 800-171 remediation can often be completed within 90–180 days with proper planning.
Yes. For critical incidents, our team can deploy on-site as part of our incident response retainers or VIP/government contracts. Travel time and costs may apply depending on location.
Yes. Some services can be month-to-month, though discounts and guarantees may apply to longer commitments. We’ll align with your needs and budget.
Subscriptions cover ongoing monitoring, compliance, and response services, while à la carte allows you to purchase specific assessments or projects as needed.
We route your request to the correct team (sales, support, security, or billing). You’ll receive a confirmation and a response within 1 business day.
Files are transmitted via encrypted channels and stored in secure systems with strict access controls. We delete them when they’re no longer required.
Yes. We secure AWS, Azure, and Microsoft 365 as well as on-prem networks, servers, and devices. Hybrid environments are a core part of our expertise.
Yes. We can integrate with platforms like Splunk, Sentinel, or other MDR providers to extend coverage and improve visibility.
Yes. ShadowGrid Solutions maintains professional liability and cyber liability insurance to meet client and contractual requirements.
Yes. We regularly sign NDAs and can provide our own or work with yours to protect discussions and data.
Yes. For VIP and family services, we can include staff and assistants in awareness training and access controls to reduce risks.
Yes. We prepare evidence documentation and packages required for DFARS, NIST 800-171, and CMMC compliance, helping avoid procurement delays.
Still have questions? Get in touch with us directly.
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