Terms and Conditions

By accessing the site or engaging ShadowGrid Solutions LLC (“ShadowGrid”) for services, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

Services include cybersecurity consulting, managed security, incident response, penetration testing, compliance support, physical security assessments, and related professional services as described in a Statement of Work, Service Agreement, or order form (the “Agreement”). In case of conflict, the Agreement controls.

• Provide accurate information, necessary access, and a primary point of contact.
• Maintain required infrastructure and credentials; promptly notify us of changes or incidents.
• For testing engagements, provide written authorization, scope boundaries, maintenance windows, and escalation contacts.

• Fees are as stated in the Agreement or invoice. “Starting at” prices on the site are estimates; final quotes follow discovery and may vary by environment, scope, and SLA.
• Unless otherwise stated, fees are exclusive of taxes; you are responsible for applicable taxes.
• Invoices are due upon receipt (or as stated). Late amounts may incur interest and/or service suspension.
• Refunds, if any, are governed by the Agreement; time-and-materials work is non-refundable once performed.

• No scraping, reverse engineering, or interfering with site operations.
• No attempting to bypass security or test without explicit written authorization.
• No unlawful, harmful, infringing, or abusive activity.

Each party must protect the other’s confidential information using at least reasonable care and use it only for the engagement. NDAs in an Agreement supersede this section. Exceptions include information that is public, independently developed, or obtained lawfully from a third party.

• ShadowGrid retains ownership of pre-existing IP, tools, playbooks, and methodologies.
• Deliverables and work product are licensed or assigned as specified in the Agreement; absent a specific grant, client receives a non-exclusive, non-transferable license to use deliverables internally.
• Feedback may be used to improve our services without obligation.

Testing requires written authorization, mutually agreed scope, and adherence to laws. ShadowGrid will conduct testing in a professional manner. Client is responsible for backup, change control, and downtime coordination.

Services are provided “as is.” ShadowGrid disclaims all implied warranties to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement. Security services cannot guarantee detection or prevention of all threats or discovery of all vulnerabilities.

To the extent permitted by law, ShadowGrid’s aggregate liability for all claims is limited to the fees paid for the services giving rise to the claim. We are not liable for indirect, consequential, special, exemplary, or punitive damages.

Each party will defend and indemnify the other from third-party claims to the extent arising from the indemnifying party’s negligence, willful misconduct, or breach of these Terms or the Agreement.

Each party will comply with applicable laws, including U.S. export controls and sanctions. Services are not provided to embargoed countries or prohibited parties.

Neither party is liable for delays or failures caused by events beyond reasonable control (for example, natural disasters, war, labor actions, internet outages), provided the affected party uses reasonable efforts to mitigate and resumes performance promptly.

• Term and termination rights are set in the Agreement. Either party may terminate for material breach if not cured within the stated period.
• Sections concerning fees, IP, confidentiality, disclaimers, limitations, and governing law survive termination.

Indiana law governs, without regard to conflicts principles. Venue and jurisdiction lie in the state or federal courts located in Marion County, Indiana.

We may update these Terms by posting a revised version with a new effective date. Material changes will be reasonably notified. Continued use after updates indicates acceptance.

Effective Date: September 17, 2025

• Notices: info@theshadowgrid.com (general) or security@theshadowgrid.com (security); mailing at 10263 Samerton Ln., Indianapolis, IN 46239.
• Assignment: neither party may assign without consent, except to an affiliate or in connection with merger or acquisition.
• Entire Agreement: these Terms plus the Agreement constitute the entire agreement and supersede prior discussions.
• Severability and Waiver: if a provision is unenforceable, the rest remains in effect; failure to enforce is not a waiver.