Privacy Policy

Legal Name: ShadowGrid Solutions LLC

Primary Contact: info@theshadowgrid.com

Security/DPO: security@theshadowgrid.com

Effective Date: September 17, 2025

We collect only what we need to deliver and secure our services.

• Identifiers and Contact: name, email, phone, organization.
• Service Inputs: your selections, messages, files you upload.
• Technical: IP, device or browser metadata, usage logs, security signals (for abuse prevention).
• Billing: if applicable, billing contact and transaction details via our payment processor.

• Forms and secure uploads on our site.
• Emails or phone calls you initiate with us.
• Cookies or similar for session integrity and analytics (see “Cookies and Analytics”).
• Security tooling tied to monitoring or incident response (if engaged under contract).

• Respond to inquiries and deliver contracted services.
• Verify activity, prevent fraud or abuse, and maintain security.
• Meet legal or contract requirements, audits, and recordkeeping.
• Operate and improve our website and customer experience.

Legal bases (where applicable): consent (forms), performance of a contract, legitimate interests (security), and legal obligation.

We use cookies and similar technologies to keep sessions secure and understand site usage.

• Analytics: Google Analytics 4 for measurement only; used to improve site experience.
• Controls: You can limit cookies in your browser; GA opt-out add-on and Global Privacy Control are honored where supported.
• No sale or sharing for targeted ads: we do not sell your personal info or share it for cross-context behavioral advertising.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

We share information only as needed with service providers under contract and confidentiality.

• Hosting, email, ticketing or CRM, analytics, payment processors, and security vendors.
• Cross-border transfers may occur; we use appropriate safeguards consistent with law and contracts.

• Retention: we keep data only as long as needed for services, legal obligations, or legitimate interests, and securely dispose of it when no longer required.
• Security: access controls, encryption in transit and at rest (where applicable), logging and monitoring, least-privilege administration, and secure development practices.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict or object, and obtain a portable copy of your information.

• How to exercise: email security@theshadowgrid.com or info@theshadowgrid.com. We may request limited info to verify your identity.
• Authorized agents (for example, California): we honor requests submitted via authorized agents with proof of authorization.
• Appeal: if we deny a request, you may reply to appeal; instructions will be provided in our response.

Our public site and services are not directed to children under 13. If you believe we collected information from a child, contact us and we will delete it.

• We will post updates on this page with a new effective date.
• If changes are material, we will provide additional notice (for example, a banner or email).
• Continued use after an update constitutes acceptance.

• Email (General): info@theshadowgrid.com
• Email (Security/DPO): security@theshadowgrid.com
• Mailing: 10263 Samerton Ln., Indianapolis, IN 46239